Shipping Policy

This Shipping Policy explains the general delivery process for orders placed through doorhubinternational.com, operated by The Lead Empire L.L.C-FZ. The shipping options, costs and estimates applicable to an order are those displayed during the purchase process or communicated with the order confirmation.

1. Order processing

Orders are prepared after they have been accepted and any required payment or verification has been completed. Processing times may vary depending on product availability, order volume, weekends, public holidays and other operational factors.

2. Delivery destinations

Available delivery destinations are shown during checkout or on the relevant order page. If a destination cannot be selected or confirmed, shipping to that location may not currently be available.

3. Shipping costs

Any applicable shipping charge, tax, duty or other delivery-related cost will be displayed or communicated before the order is finalised. Customers are responsible for reviewing the total amount and delivery details before submitting an order.

4. Delivery times

Any delivery timeframe provided is an estimate rather than a guarantee. Actual delivery may be affected by the destination, carrier network, customs procedures, product availability, weather, public holidays, incorrect address details or circumstances outside our reasonable control.

5. Shipping providers

Orders may be handled by third-party carriers selected according to the destination, service availability and package requirements. Carrier details may be provided when the order is dispatched or when tracking becomes available.

6. Tracking

Where tracking is available, tracking details may be sent to the email address or contact details associated with the order. Tracking information can take time to become active after a shipment is handed to the carrier.

7. Delivery information

Customers must provide a complete and accurate delivery address and contact details. Please review this information carefully before submitting an order and contact us promptly if a correction is needed. Address changes cannot always be made after dispatch.

8. Delayed or missing shipments

If a shipment is delayed beyond the estimate provided, or tracking indicates a possible problem, contact info@doorhubinternational.com and include your order number and relevant delivery details. We may ask the carrier to investigate.

9. Damaged packages

Please inspect the package when it arrives. If the parcel or product appears damaged, retain the packaging and contact us as soon as reasonably possible with your order number, a description of the issue and clear photographs where available.

• Record visible damage before opening the parcel where possible.
• Keep the product and all original packaging while the issue is reviewed.
• Follow any carrier instructions for noting damage at delivery.
• Do not return a damaged item until return instructions have been provided.

10. Failed delivery

If delivery cannot be completed because the recipient is unavailable or the address is incomplete or incorrect, the carrier may attempt redelivery, hold the package for collection or return it to the sender. Additional charges may apply where permitted and communicated.

11. Customs and import requirements

For international orders, customs procedures, import duties, taxes or local restrictions may apply. Unless expressly stated otherwise during the purchase process, the recipient is responsible for complying with local import requirements and paying charges imposed by local authorities.

12. Shipping support

For shipping-related questions, email info@doorhubinternational.com.