Privacy Policy
This Privacy Policy describes how The Lead Empire L.L.C-FZ collects, uses and protects personal data relating to users of doorhubinternational.com. Personal data is handled in accordance with applicable data protection laws.
1. Data Controller
The Lead Empire L.L.C-FZ
Meydan Grandstand, 6th floor
Meydan Road
Dubai
United Arab Emirates
Email: info@doorhubinternational.com
2. Data we collect
Depending on how you use the website, we may collect information that you provide directly, such as your name, email address, telephone number, order number, message, delivery details and other information needed to respond to an enquiry or fulfil a request. We may also collect technical information such as IP address, browser type, device information and pages visited.
3. Purposes of processing
We may process personal data for the following purposes:
- To respond to enquiries and provide customer support
- To process and manage orders and delivery where applicable
- To handle returns, refunds or related requests
- To maintain website security and prevent misuse
- To understand website usage and improve our services
- To comply with applicable legal obligations
4. Legal basis
Where required by applicable law, processing may be based on the performance of a contract or steps requested before entering into a contract, compliance with legal obligations, our legitimate interests, or consent. The applicable basis depends on the context and the type of data involved.
5. Data retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including fulfilling requests, maintaining appropriate business records, resolving disputes and complying with applicable legal obligations. Retention periods may vary according to the type of data and purpose of processing.
6. Data recipients
Where necessary, personal data may be shared with service providers supporting website hosting, communications, order management, payment processing, delivery, analytics, security or professional services. Information may also be disclosed to competent authorities when required by law. Service providers are expected to process data only for the authorised purpose and with appropriate safeguards.
7. Your rights
Subject to applicable law, you may have rights relating to your personal data, including access, correction, deletion, restriction, objection and data portability, as well as the right to withdraw consent where processing relies on consent. You may submit a request by emailing info@doorhubinternational.com. You may also have the right to lodge a complaint with the competent data protection authority.
8. International data transfers
Some service providers may process information in countries other than the country in which you reside. Where required, appropriate safeguards will be used for international transfers in accordance with applicable data protection law.
9. Cookies
The website may use technical cookies and, where permitted, third-party cookies for functionality, security and analytics. Further information is available in our Cookie Policy.
10. Security
We use reasonable technical and organisational measures intended to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No method of transmission or storage can be guaranteed to be completely secure.
11. Changes to this Privacy Policy
The Lead Empire L.L.C-FZ may update this Privacy Policy when necessary. The current version will be published on this page with the year of the latest update.
12. Contact
For questions about this Privacy Policy or requests concerning your personal data, contact info@doorhubinternational.com.